Which agency function helps to ensure consumers are treated fairly in the motor vehicle industry?

Investigating deceptive practices is a crucial function in protecting consumer rights within the motor vehicle industry. This agency role involves monitoring and evaluating the actions of dealerships and manufacturers to ensure that they adhere to fair business practices and transparency in their dealings. By investigating allegations of fraud or deception, the agency can hold businesses accountable, ensuring that consumers are not misled or treated unfairly regarding pricing, financing, vehicle safety, and other significant aspects of vehicle transactions.

This oversight helps maintain trust in the marketplace, allowing consumers to make informed decisions based on accurate information. Without this function, consumers could be vulnerable to scams, dishonest advertising, and other unethical behaviors that could result in financial loss or unsafe vehicle purchases.